We collect data from any mode at any given time and provide you actionable insights with real time reports and dashboards.
All in one platform for communication-technologies
Taktika is our creative agency, provides branding, web-design, digital marketing and motion design.
Our contact center provides omnichannel custom services for inbound and outbound markets.
Solutions for data centers, network infrastructures and know-how on cyber security and software development according to your needs.
In our academy we train the specialists of tomorrow.
Bambus Group is an independent company founded in 2014 in the capital of Kosovo. The idea and the roots originated long before. Over several years, work has been carried out to build up a network of companies and bring
experts from different areas together.
Bambus is now one of the fastest growing companies in Kosovo. The Bambus Group's journey is best illustrated by the philosophy of the bamboo tree. In the first 4 years after the tree has been planted, there are no visible signs of activity, while in the fifth year it becomes 25 meters in just six weeks. The name bamboo was chosen because of the properties of this plant such as strong roots, multifunctionality and growth power. It seems that a bamboo tree is dormant for four years and then exponentially grows in the fifth year. The small tree grows underground and develops a root system that is strong enough to support its potential outward growth in the fifth year and beyond. If the tree has not developed a strong invisible foundation, it could not continue to grow. The same principle applies to Bambus Group. The employees worked patiently on building a strong and resilient foundation. This helps Bambus Group to master challenges and to continue working on their success.
Bambus Group is represented in Pristina, Peja, Drenas, Ferizaj, Vushtrri, Gjakova, Mitrovica and Lipjan in Kosovo, Albania's capital Tirana and in Hamburg and Aachen, Germany. In addition, we are present on the world market through partner companies and services.
Bambus Group's concept is to provide a platform on which we can enable solutions for market research, data processing, contact center, academy, innovation and creative agency. By bringing together the different competencies of our companies in one platform, we enable our customers to have a unique experience.
Bambus Group is pursuing the idea of giving its employees secure prospects in a pleasant working environment and thereby promoting and enabling them to show their strengths, creativity and personalities. Throughout this approach, we are trying to give our employees the space to unfold their individualities as well as talents, because only a happy and strong team guarantees success and growth, equal to a bamboo tree and according to our motto "Let’s grow together!"
Copyright © 2020, Bambus Group. Made with ♥ by Taktika.
Our Data Protection policy indicates that we are dedicated to and responsible for processing the information of our, customers, stakeholders, employees and other interested parties with absolute caution and confidentiality. This policy describes how we collect, store, handle and secure our data fairly, transparently, and with confidentiality. This policy ensures that Bambus Group follows good practices to protect the data gathered from its customers, employees, and stakeholders. The rules outlined in this document apply regardless of whether the data is stored electronically, on paper or on any other storage device.
As a key part of our operations, we gather and process any information or data that makes an individual identifiable such as full name, physical address, email address, photographs, etc. This information is collected only with the full cooperation and
knowledge of interested parties. Once this information is available to us, the following rules apply to our company.
Our data will: Be precise and consistently updated;
Is collected legitimately and with a clearly stated purpose;
Be processed by the company in line with its legal and ethical binds;
Have protection measure that protects it from any unauthorized or illegal access occurring by internal or external parties.
Our data will NOT: Be communicated informally;
Exceed the specified amount of time stored; o Therefore, personal data of employees, customers, and affiliates who no longer use Bambus Group services will be archived for 3 years and deleted afterwards;
Be transferred to organizations, states or countries that do not acquire proper data protection policies;
Be spread to any party unless approved by the data’s owner (except for the legitimate requests demanded from law enforcement authorities).
Everyone who works for or with Bambus Group is responsible for ensuring that the collection, storage, handling, and protection of data is being done appropriately.
Phone: +383 (0)38 606 012
In addition, the following functions within Bambus Group hold the key areas of responsibility:
Information Security Manager and Data Protection Officer (DPO) is responsible for:
These rules describe how and where data are safely stored. When data is stored on paper, it is kept in a secure place accessed only by authorized personnel.
When data is stored electronically, it must be protected from unauthorized access, accidental deletion and malicious internal or external threats.
To exercise data protection, Bambus Group takes reasonable steps and is committed to:
All individuals and organizations who are the subject of personal and other data held by Bambus Group are entitled to:
If an individual contacts the company requesting this information, this is called a subject access request. Requests from individuals should be made by email, addressed to the data protection officer at email@example.com. The data controller
can supply a standard request form, although individuals do not have to use this.
Our clients can contact us directly requesting these information through the subject access request. Such requests can be made via email addressed at our team at firstname.lastname@example.org. We will always verify the identity of anyone making a subject access request before handing over any information. Confirmation will be asked from data subject using the email data subject used to register an account at BAMBUS GROUP. We will aim to provide the relevant data within 14 days.
Our clients can contact us requesting data modification and/or correction by sending an email to email@example.com or through the digital form available here. BAMBUS GROUP will verify the identity of anyone making a data subject access request before modifying or correcting any information.
Our clients can contact us requesting data erasure via email at firstname.lastname@example.org. In addition, data subject will be provided with all necessary information before proceeding with erasure. Before proceeding with the erasure, the data subject will read the statement of our data protection officer, explaining the outcome of the data being deleted. Erasure of data can be requested at any time.
Our website is not appealing to children, nor are they directed to children younger than 16. BAMBUS GROUP does not knowingly collect personally identifiable data from persons under the age of 16, and strives to comply with the provisions of The European Union General Data Protection Regulation (EU GDPR). If you are a parent of a child under 16, and you believe that your child has provided us with information about him or herself, please contact us at email@example.com.
In certain circumstances, when required, BAMBUS GROUP can disclose data to law enforcement agencies without the consent of the data subject. However, the data controller will ensure the request is legitimate, seeking assistance from the board and from the company’s legal advisers where necessary.
Bambus Group is fully committed to adhere to the highest ethical conducts and values. The Bambus Group Management is dedicated to share the code of ethics principles within the organization by assuring that every employee understands the importance of behaving and exhibiting great responsibility, competence and fairness towards each colleague and client. We believe that organizational success is assured when an organization fully understands its customer needs and desires. We help consumers and businesses get the products and services they want and need. We keep our companies in business with our talented problem solvers that combine the skills and technology needed to improve business performance and services that to improves the quality of life for everyone. Bambus Group Code of Ethics describes the values and procedures which are expected from our employees. We believe that strong ethical values are the prerequisite to a healthy work environment and foster great working relationships internally and externally. Every employee is responsible to understand these principles and make sure that they are implemented successfully in their aspects of operation or for procedures which are under their competence. Anyone who is unaware of any procedure mentioned in this document or who needs a more detailed clarification is encouraged to contact us. It will be our pleasure to explain any and all of these principles and its implementations in great detail.
Bambus Group professionals will:
We wholly understand the importance of truthfulness and integrity when establishing procedures, policies and services. We ensure that every answer, conduct, recommendation, suggestion and assistance provided is true and of the highest norm. We attempt to provide services without prejudice against anyone’s background and preference of any kind. We believe that employees shall not be driven and dominated only by regulations or requirements but also by their self-initiative on promoting actions that are ethically right. We highly condemn sales practices, customer services or product developments that are governed by inaccurate information or misrepresentation facts.
When facing any doubt of potential conflict arising from a breach of our Code of Ethics, Bambus Group Professionals should ask the following questions:
If the proposed course of action fails any of these questions, Bambus Group Professionals should seek advice and re-consider the decision. The existence of a problem should never be ignored.
We are fully aware on the importance of impartiality in carrying out our operational activities. We ensure to treat everybody involved in our business with respect, dignity and fairness. We have documented structures, policies and procedures to manage impartiality and to ensure that our activities are undertaken impartially and followed by top management commitment. We analyze, document and eliminate the potential conflict of interests arising from our service activities which are structured and managed so as to safeguard impartiality. Our aim is to inspire and prove confidence in the distribution of our services and products.
Conflicts of interest may arise when a candidate request a services at Bambus Group, and has a financial interest or close personal relationship with anyone from the Bambus Group staff involved in business decisions. This principle and procedure applies for all business processes. Conflicts may lead to, or be accompanied by, the inappropriate handling and decision making for the exclusive benefit of the employees. In order to identify, minimize, manage conflict of interests, our staff members are responsible to report circumstances where potential conflict of interests may arise. Then, procedures for documenting and controlling conflict of interests are initiated.
Information should always be protected, regardless of how it is formed, shared, communicated or stored. Information can exist in many forms. It can be printed or written on paper, stored electronically, transmitted by post or by using electronic means,
shown on films, or spoken in conversation. Information security is the protection of information from a wide range of threats in order to ensure business continuity, minimize business risk, and maximize return on
investments and business opportunities.
Our Information Security priorities are:
Each employee is responsible to provide factually accurate information. Our team is aware and assures that every information circulated or publicly distributed complies with Bambus Group Information Security, Data Protection and Confidentiality policies. Sensitive information shall never be shared without prior permission of the person who grants the ownership of the information. All employees shall become aware and respect the sensitivity factor and impact of information, and therefore, are made accountable for information that belongs under their roles and responsibilities party.
We understand and know how to assess customer needs. Sometimes failures are only perceived as negative outcomes of productivity within a company. However, many great organizations understand that there is no success without failure. Without identifying failures, it would be hard to improve an organization. We ensure that every issue is treated with responsibility and priority. We have implemented procedures for addressing issues, providing correct feedback, listening to customer’s concerns and translating every raised issue into an opportunity for continual improvement and perfection. Our Compliance Team knows how to empathize and communicate in response to our customer needs. Thus, we are trained to understand and investigate the root cause of raised issues and provide controls and actions for eliminating them. Working with International clients, means to follow professional ethical codes. Our team knows how to analyze, comply and embed international standards requirements into every procedure. We understand that any violation of our Code and Ethics will bring damaging consequences on our credibility. Bambus Group has put in place an adequate procedure to deal with all forms of complains. This applies in the event of a complaint or appeal received from customers and other parties concerned with the rules, policies, procedures, services, or overall Bambus Group operations. This procedure covers the assessed actions, response, recommendations and the role of the Appeal Board when reaching a conclusive settlement on account of the appeal.
A member of our Team is qualified and aware of the roles and responsibilities they shall follow in fulfilling the organizational objectives and meeting customer expectations. In this context, our strategy is primarily focused in detecting the nature of problems through root-cause analysis and providing solutions with a focus towards efficiency and satisfaction. Our Team understands how to address and when to prioritize issues. We have set a clear definition of the responsibilities that everyone in our organization has in communicating concepts for establishing a collaborative approach that is important for management development in a collective manner. Issues or concerns are seen as productive feature for putting in place preventive measures and controls. One of our ways to ensure workplace competency is to initiate continual trainings and awareness sessions by using real-life examples and scenarios. It is our core objective to make sure that our Team understands the theoretical and practical aspects of management principles and standard requirements.
Every person must be treated with respect and dignity. No action taken within our organization shall be discriminatory or offensive, but built upon the norms of fundamental and universal human rights values. Every person should be respected and treated equally regardless of race, gender, religion, sexual orientation or world view. We encourage freedom of speech, expression of opinions and thoughts by cultivating a work environment with a strong emphasis for multicultural awareness and tolerance.
We are committed in the fight against bribery worldwide, and as such reject any form of bribery or corruption, direct or indirect, including kickbacks, the use of funds or assets for any unethical purposes. This categorical rejection of bribery practice also includes the use of other routes or channels for provision of improper benefits from or to customers, partners, associates, and government authorities. In this effort we promote full compliance against anti bribery through local and international requirements such as ISO 37001.
Being compliant with the Bambus Group Code of Ethics principles is essential for all Bambus Group professionals, including Bambus Group employees, partners, and other associates. Compliance is included in the performance evaluation of each stakeholder and continuous monitoring is performed regularly. Any Bambus Group Professional who fails to comply with the Bambus Group Code of Ethics shall be subject to disciplinary measures which may include the termination of their contract, and in cases when the impact is severe, legal measures will be followed. In all cases, the author of any violation shall have the right to be heard and to defend him or her –self before a disciplinary measure is imposed.
Our organization is aware of the damages and externalities that unconscious human actions can cause to the natural world. Therefore, we seek to improve our business process to reach an ideal level of environmental protection and operate in the best way possible.
Should any stakeholder witness any breach of Bambus Group Code of Ethics by Bambus Group Professionals, we highly encourage you to report it to our Compliance representative. We are committed to investigate each case to the full extent necessary to ensure
highest ethical standards.
Str. Vicianum 267, Objekti C2.7, Arbëria 3, 10000 Pristina, Kosovo
+383 (0)38 606 012
Markt- und Meinungsforschungsinstitut GmbH
+49 (0) 40 874 069 60
We respect each site visitor's right to personal privacy. To that end, we collect and use information throughout our website only as disclosed in this Privacy statement.
This Privacy statement applies solely to information collected by this website. It discloses the privacy practices for www.bambusgroup.com.
Hereafter, the terms 'BAMBUS Group', 'us' or 'we' refer to the owner of the website whose registered office is located at Str. Vicianum 267, Objekti C2.7, Arbëria 3, 10000 Pristina, Kosovo. The term 'you' refers to the user or viewer of our website.
We take the protection of our users’ personal data very seriously, and want each user to feel secure and at ease while visiting our internet pages and/or interacting with them. Any details that you enter in one of our online forms will be stored electronically by us. Should you wish for any modifications, corrections or deletion of these stored data, please contact us by e-mail at firstname.lastname@example.org.
We have no authority over the design or development of the content of other companies' internet pages that are accessible via links from our website. Therefore we disclaim any responsibility for the content, design and/or policies of these internet pages. Furthermore, we expressly disassociate from any internet content that might be illegal or offensive. If you use links on our website to access other companies' internet pages, you do so on your own responsibility.
The content of this website is intellectual property protected by law. The information and content provided may not be re-used without our explicit permission, except for private or other personal use within the meaning of the Data Protection Act. The press releases and articles from our press service presented on the site are available to the editors of newspapers or periodicals for publication. If they are published, we would request the publisher to send us a proof copy.
We reserve the right to make changes to this Privacy statement at any time without notice. If you disagree with any part of this Privacy statement, please do not use our website.
Bambus Group has established a Data Protection Policy which ensures its employees, clients, resellers, and stakeholders that their data is protected and handled accordingly with absolute caution and confidentiality. Please read our Data Protection Policy in our website.
When you visit our website, you should be aware that we use third party services, such as Google Analytics, to collect standard internet log information and details of visitor behavior patterns. This operation is performed in order to provide us information
regarding the number of visitors to the various parts of the site. The processing of this information does not provide any kind of identification of the visitors. Google Analytics does not make any attempt to reveal
the identities of those visiting our website.
The only case when Bambus Group collects personally identifiable information through the website is when a visitor voluntarily creates a user account. We provide full transparency in these cases. We make sure to express it clearly and intelligibly when we collect personal information and provide unambiguous explanation on what we intend to do with the information collected.
We collect personally identifiable information only with the consent of the natural person (data subject) and assure that the data collected is used only for the stated purpose.
The submission of information to Bambus Group by users is done on a voluntary basis. When a user clicks the "Submit" button on any of our web forms at our website www.bambusgroup.com, the users are indicating that they are aware of the Bambus Group Terms, Conditions, and Policy provisions and voluntarily consent to the conditions outlined therein.
BAMBUS GROUP reserves the right to build a search engine within the website to help its visitors find information easier. The search engine serves as a means to search publicly available information on our website, and not personally identifiable information of users.
We take precautions to protect your information and privacy. When you submit information via the form(s) available on our website, your information is protected both online and offline. Only employees, who need the information to perform a specific task
(for example, billing or customer service,) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment,
monitored with a strictly controlled access.
We use a third-party service to help maintain the security and performance of our website. However, no transmission of data on the Internet can be guaranteed to be completely confidential. Therefore, we cannot guarantee that any information you send us will not be lost, used unlawfully or modified in a fraudulent manner and we bear no liability for the use that may be made of the information provided by you or any third party.
We use G Suite as our e-mailing system as a third-party service provider. We chose G Suite because it complies with the information security requirements, including but not limited to ISO 27001 and EU GDPR. Emails sent by Bambus Group will be encrypted
in transport by G Suite by default. We do not guarantee that the recipients of our emails have enabled or available encryption, therefore it is your responsibility to ensure encryption in your end.
We will also monitor any emails sent to us for viruses or malicious software, including file attachments. Please be aware that you have a responsibility to ensure that any email sent to us by you is legally compliant.
Bambus Group is the data controller of the information you provide during the processes of job application, unless otherwise stated. If you have any questions about the process or the way your information is handled, please contact us at email@example.com.
All of the information you provide during the process is only used for the purpose of proceeding your application or to fulfill legal and/or regulatory requirements if necessary.
We do not share any of the information you provide during the recruitment process with any third-parties. The information you provide will be held securely by us and/or our Human Resources Office whether the information is in electronic or physical format.
We use the contact details you provide to us in order to contact you for the purpose of progressing your application. We use other information you provide to assess your suitability for the role you have applied for.
We do not collect more information than we need to fulfill our stated purposes and do not retain any information for longer than is necessary. The information we ask for is used to assess your suitability for employment.
This privacy statement is not intended for use by children. We understand the importance of protecting children’s information, especially in an online environment, and we do not knowingly collect or maintain information about children.
Bambus Group strives to meet the highest standards of data protection when collecting and using personal information. For this reason, we take any complaints we receive very seriously. We encourage our website users, visitors and any concerned party to
bring to our attention any observation or opinion which is thought to indicate unfair, misleading or inappropriate information collection and/or usage.
This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive details of all aspects of Bambus Group’s collection and usage of personal information. However, we are happy to provide any additional information or explanation needed. Any requests of this nature should be sent to the address below.
If you want to make a complaint about the way we have processed your personal information, you can do it by following the steps described in our Complaint and Appeal Procedure.
Individuals can learn if we hold any personal information by making a request for information we hold about them to our Information Security Manager. If we hold information about you we will:
To make a request to Bambus Group for any personal information we may hold the need to put the request in writing and addressing it to our Information Security Manager by writing at the email address firstname.lastname@example.org.
If we hold information about you that you deem to be incorrect, you can ask us to correct mistakes, by contacting our Information Security Manager.
If we hold information that you consider to be kept by us without reason, you can ask us to delete your information at any time. Please keep in mind that we do not delete all of your information when requested, due to legal obligations, such as the financial transactions evidence.
In general and in all circumstances, we will not disclose personal data without consent. However, when we are asked by the regulatory body, supervisory authority, or for other necessary legal operation, we may disclose your information.
Links to other websites
This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
How to contact us
BAMBUS GROUP Headquarters
Str.Nora e Hotit Nr.13
10000 Prishtina, Kosovo
+383 (0)38 606 012
Str. Vicianum 267, Objekti C2.7,
Arbëria 3, 10000 Pristina, Kosovo
Phone: +49 (0) 94 175 089 111 ; +383 (0)38 606 012
Certification: ISO 9001: 2015, ISO/IEC 27001: 2013 and ISO 20252:2019.
CEO: Fadil Ahmetaj
Commercial Register Number:810843161
Responsible Court: Pristina basic Court
Chamber Membership: Kosovo chamber of commerce